Microsoft AI in use at Macy's, handling service requests
Microsoft, through its research into artificial intelligence, has created a virtual assistant that can be used by companies to respond to customer service requests.At the company's Ignite conference in Orlando, CEO Satya Nadella said Monday that Macy's and Hewlett-Packard have already begun to use the technology.In a push to prioritize its year-old workplace chat software, Microsoft Teams, the company also said Monday that it's folding Skype for Business into Teams. The [...]
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