Facebook crisis-management lesson: What not to do
NEW YORK (AP) " The crisis-management playbook is pretty simple: Get ahead of the story, update authorities and the public regularly, assume responsibility and take decisive action. Crisis-management experts say Facebook is 0-for-4.Facebook's two top executives, CEO Mark Zuckerberg and chief operating officer Sheryl Sandberg, have gone radio silent since news broke on Friday that political consulting firm Cambridge Analytica may have used data improperly obtained from roughly 50 [...]
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